Bpost with tracking number 7€
Pick-up: Osselveldstraat 4, 1785 Ossel
As every piece will be handcrafted, it might take up to 15 working days before your item gets shipped.
Melanie Van Dooren
IBAN: BE20 00166949 2056
banc: BNP PARISBAS FORTIS
With the act of paying, you place your order and you agree on the general terms and conditions below.
No item will be shipped before the payment is received.
terms & conditions
- If a purchased item wasn't correctly delivered - either broken, not the right item or the wrong size -, the customer can return your item at no cost. Just contact me by filling out the contact form.
- However, under the suspicion of usage or damage caused by the customer, the item can only be returned at own expence - either by mail or drop off at the atelier in Ossel - and restoring costs will be charged.
- We are not liable for loss, theft or damage during shipping. However, if the customer finds himself in this situation, contact me by filling out the form.
- If the customer gave up a wrong size, adjusting costs will be charged.
- The customer cannot rely on free restoring costs as from six months after the item got shipped or picked up.
- We do not accept exchanges in case of customized items, as all the items are handcrafted on demand of the customer.
- Gold plating is a method of depositing a thin layer of gold onto the surface of another metal, most often copper or silver, by chemical or electrochemical plating. Depending on the usage, this thin layer might slowly fade. The customer knows this up front as he/she agreed on the terms & conditions by the act of paying and cannot hold us responsible for this process. However, it is possile to add an extra layer of gold if the customer pleases so, though extra costs will be charged.
- Sterling silver is an alloy of silver containing 92.5 by weight of silver and 7.5 by weight of other metals, usually copper. The sterling silver standard has a minimum millesimal fineness of 925. Silver tends to oxidize. The customer cannot hold us responsible for this process. If you're not wearing your jewel, please store your jewel in the jewel box that comes with your purchase, preferably away from humid places.
Your personal information will only be used for the processing of your order and will not be passed on to third parties.